Measures to assess the performance of an Australian non-government charitable non-acute health service: A Delphi Survey of Organisational Stakeholders

Overview

Title: Measures to assess the performance of an Australian non-government charitable non-acute health service: A Delphi Survey of Organisational Stakeholders

Publish date: 2017

Journal: Health Services Management Research

Authors: Colbran, R., Ramsden, R., Stagnitti, K., & Adams, S.

Summary

The paper reports on a two-stage Delphi study to identify performance indicators for an Australian charitable health service. It found that stakeholders prioritized quality of care and service user satisfaction above financial performance, suggesting that social and patient-focused outcomes were more highly valued than traditional commercial metrics.

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